Career Opportunities

Position Overview: Supports and adds value to an efficient organization dedicated to quality care and exceptional service. Performs a variety of clerical and customer service work in providing support to the hospital.

Essential Functions:

• Offers owners and potential owners a warm and friendly greeting in person or on the phone; answers their questions.
• Provide top-notch customer service.
• Maintain a professional appearance (clothes and attitude).
• Identify and work compassionately with clients in various emotional states.
• Responds to inquiries about the range of services the practice provides and the species it treats; refers to the appropriate department/staff member as needed.
• Coordinates the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems.
• Recognizes the symptoms of pets and owners in crisis; handles basic medical emergencies appropriately.
• Assists owners when picking up medications or special dietary products; answers questions.
• Inputs data to practice management software to check pets in; makes simple postings to accounts; compiles data for various reports.
• Types and edits a variety of correspondence, reports, memoranda, and other material ensuring accuracy.
• Receives and distributes incoming mail; processes and stamps outgoing mail.
• Performs cashiering duties; processes refunds, returns, and credits as needed.
• Organizes and processes all payment plans.
• Processes billing statements and collections.
• Coordinates and schedules appointments; calls owners scheduled for the next day to remind them of their appointments, appointment times, and any special instructions, such as the need for fasting, withholding or administering medications.
• May assist with retail sales.
• May weigh pets when they come in for exams, procedures, etc.
• Responds to client emails.
• Processes faxes.
• Shows up for work regularly; full-time presence at work is essential for every shift.
• Obtain previous records from other facilities and adds to patient chart.
• Calls clients whose pets are overdue for vaccines, grooming, medication refills, etc.
• Able to learn basic veterinary medicine terminology.
• Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients.
• Have a strong sense of excellent customer service and be able to provide that to clients even during high-stress situations.
• Be able to multi-task efficiently.
• Some cross-train tasks with the veterinary assistants may be required. These tasks include but are not limited to basic restraint of patients, obtaining thorough patient histories, handling of patient samples, and cleaning of facility.  

Receptionist Job Description:

• Able to identify conditions over the phone that can potentially be emergencies and scheduling those appointments appropriately.
• May take medication refill requests and messages for doctors.
• Able to use Windows-based computer systems, word processing, email, web search, and other skills needed to effectively use software.
• Able to reconcile the drawer and complete end-of-day duties at the close of the day.
• Performs other duties as assigned.

Competencies:

• Customer Service: Displays a desire to provide outstanding services and exceed customer expectations.
• Communication: Uses effective and appropriate methods of interacting with others.
• Energy and Productivity: Completes tasks quickly and thoroughly without prompting.
• Flexibility and Multi-tasking: Adapts easily to changing demands and manages multiple priorities effectively.
• Administrative Ability: Uses appropriate administrative and clerical procedures and systems for managing office work.
• Dependability: Demonstrates responsibility in completing all job tasks.
• Team orientation: Works cooperatively with the team to address tasks and accomplish goals.
• Organization and Attention to Detail: Monitors and reviews information thoroughly and maintains an organized system for all documents.
• Time Management: Manages time and prioritizes work tasks effectively.

Qualifications:

• High school diploma or GED.
• May consider an equivalent combination of education, certification, training, and/or experience.
• Knowledge of clerical procedures such as alphabetizing files and records.
• Ability to provide great customer service in a courteous, prompt, and efficient manner.
• Ability to perform cashier duties accurately.
• Ability to multitask and pay close attention to details.
• Must be flexible with scheduling and able to work some weekends and holidays.
• Depending on functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
• May involve some climbing, balancing, stooping, kneeling, crouching, or crawling.
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds).

The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Veterinary Wellness Clinic of Columbia in Columbia, Tennessee is looking for a Veterinarian to join our team!  Our clinic is extremely unique in that area hospitals often refer complex cases to our team for advanced care. They also refer a large number of surgical cases, especially those that will require intensive post-op nursing care. This is a clinic where a new grad or experienced DVM can advance their skill set in a supportive environment with an excellent safety net. A strong interest in surgery would be a great fit here! With an average assistant/tech to doctor ratio of 3:1, we value our amazing team of licensed veterinary nurses, who provide phenomenal support to our doctor team.  Whether you are a new graduate or an experienced veterinarian, this is the perfect opportunity to stretch your knowledge and boost your clinical skills. 

What can we offer experienced candidates?

• Base salaries starting at $120k+ (DOE)
• Generous production bonus
• No evening, after-hours, or on-call requirements!
• Signing bonus 
• Travel stipend available
• 4 day work week!
• Stress-free, 3rd party relocation assistance
• Professional growth and leadership opportunities
• Liberal CE allowances with additional PTO 
• Membership and licensure reimbursement
• Complete health, life, and retirement benefits packages including company 401k contributions

Qualifications:

• Veterinarian degree (DVM) from an accredited college or university.
• Current State Veterinary License.
• DEA registration must be obtained and maintained.
• Must demonstrate a desire to continue learning in veterinary care and participate in leading staff training.

Position Knowledge and Skill Requirements:

• Excellent Communication Skills and the ability to communicate effectively, efficiently, and in a timely manner with all members of the Medical and Hospital staff.
• Client communication skills, must be able to elicit information, establish rapport, offer explanations with pet owners.
• Display confidence and reassurance when dealing with pets experiencing severe stress, illness, or pain.
• May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
• Some tasks involve the periodic performance of moderately physically demanding work.
• Position does require the ability to lift up to 50 pounds.

Columbia is a Main Street Community. It was listed as one of the 10 Best Small Towns to live in by Southern Living Magazine. We are considered a bedroom community to Nashville, which has resulted in an increase in the musical culture of our town with the opening of The Mule House live music venue. We have a rich history with beautiful architectural structures throughout the county.

To learn more and meet the Veterinary Wellness Clinic of Columbia team, contact Leslie Lynette, RVT, CVPM at LLynette@petvetcarecenters.com

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Veterinary Wellness Clinic of Columbia is looking for its next Rockstar receptionist! We are seeking someone that is a hard worker and but also likes to have a good time at work. Must be good with both people and pets. If you want a rewarding receptionist career then apply here!